Returns & Refunds Policy
At Hegwood Auto Parts, we want customers to receive the correct parts in good condition. If you need to return an item or request a refund, please review the policy below and contact us before sending anything back.
Return Requests
Customers should contact Hegwood Auto Parts before returning an item. Please provide your order number, product details, and the reason for the return.
Return eligibility may depend on the condition of the item, product type, and reason for the return.
Incorrect or Wrong Parts
If you receive a part that does not match your order, contact us as soon as possible. We will review the order and provide instructions for returning the incorrect item.
Damaged Items
Please inspect your order when it arrives. If an item is damaged during shipping, contact us promptly and provide photographs of the packaging and damaged part so we can review the issue.
Defective Parts
If a part appears to be defective, contact us with your order information and details of the problem. We may request photographs, diagnostic information, or other documentation to evaluate the issue.
Condition of Returned Parts
Returned products should be in the condition required for the applicable return. Items that have been installed, modified, damaged through misuse, or otherwise altered may not qualify for a refund.
Return Shipping
Return shipping responsibility may depend on the reason for the return. Customers should contact Hegwood Auto Parts before shipping an item back so we can provide the appropriate instructions.
Refunds
Once an approved return is received and inspected, Hegwood Auto Parts will determine whether the item qualifies for a refund.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return because of their condition, installation, modification, special-order status, or other product-specific restrictions. Any applicable restrictions will be communicated before or at the time of purchase where possible.
Automotive Installation
We recommend having automotive parts installed by a qualified technician. Hegwood Auto Parts is not responsible for labor, installation costs, towing, rental vehicles, or other expenses resulting from the installation of a purchased part.
Contact Us
For return or refund questions, contact:
Hegwood Auto Parts
1123 Hooker Rd
Chattanooga, TN 37407-3248
United States
Phone: +1 (423) 867-4076
Email: info@hegwoodautoparts.com