Shipping Policy
At Hegwood Auto Parts, we work to process and ship orders as efficiently as possible. Shipping availability, delivery times, and costs may vary depending on the product, destination, size, weight, and shipping method.
Order Processing
Orders are processed after payment has been successfully confirmed. Most orders are prepared for shipment within 1–2 business days, subject to product availability and order details.
Orders are processed and shipped on business days. Processing or shipping may take longer because of product availability, severe weather, carrier delays, holidays, or other circumstances outside our control.
Shipping & Delivery
Most standard shipments are delivered within an estimated 3–7 business days after shipment. Larger or freight shipments may require additional time.
All delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, product availability, and other circumstances.
Shipping Charges
Applicable shipping costs will be displayed during checkout before your order is completed. Shipping charges may vary based on the product, package size, weight, destination, and delivery method.
Certain oversized, heavy, or specialty automotive parts may require additional freight arrangements.
Order Tracking
When tracking information is available, it will be provided to the customer by email. Tracking information may take some time to become active after the carrier receives the shipment.
Customers should use the provided tracking information to monitor their delivery.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
We recommend using a physical delivery address whenever possible, particularly for larger automotive parts and freight shipments.
Damaged Packages
Please inspect your package when it arrives. If the package appears damaged or opened, document the condition and contact Hegwood Auto Parts as soon as possible.
Photos of the package and damaged product may be requested to help us investigate the issue with the shipping carrier.
Missing or Incorrect Parts
If you receive an incorrect, incomplete, or missing item, contact us as soon as possible with your order information and details of the issue. We will review the order and provide instructions for the next steps.
Lost Packages
If tracking shows that a package has been delivered but you cannot locate it, first check around the delivery location and with other members of the household or nearby property.
You may also contact the shipping carrier using the tracking information. If the package remains missing, contact Hegwood Auto Parts so we can assist with the appropriate next steps.
Refused Deliveries
If you refuse a delivery, please contact Hegwood Auto Parts as soon as possible and provide your order information. Refunds for refused shipments may be subject to return shipping costs and other applicable charges.
Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy. Products must meet the applicable return requirements before a refund can be issued.
Customers should contact Hegwood Auto Parts before returning an item to receive the appropriate return instructions.
Product Availability
Product availability can change. In some cases, an item may become unavailable after an order is placed. If this occurs, Hegwood Auto Parts will contact the customer regarding available options.
Contact Us
For questions about shipping, delivery, tracking, or your order, please contact:
Hegwood Auto Parts
1123 Hooker Rd
Chattanooga, TN 37407-3248
United States
Phone: +1 (423) 867-4076
Email: info@hegwoodautoparts.com