Warranty Policy
At Hegwood Auto Parts, we aim to provide quality used and rebuilt automotive parts. Warranty coverage may vary depending on the product, manufacturer, supplier, and condition of the part.
Warranty Coverage
If a product includes a warranty, the applicable warranty terms will depend on the specific product purchased. Customers should review the product listing or contact Hegwood Auto Parts before purchasing if they have questions about warranty coverage.
Warranty Claims
If you believe a purchased part has a defect covered by an applicable warranty, contact us as soon as possible with:
Order number
Product name or part number
Description of the issue
Photos or other information requested by our team
We will review the claim and provide instructions for the next steps.
Installation
Automotive parts should be installed by a qualified technician when appropriate. Warranty coverage may be affected by improper installation, misuse, modification, abuse, or installation on an incompatible vehicle.
We recommend keeping documentation of professional installation and any related diagnostic or repair work.
Labor and Additional Expenses
Unless specifically stated in the applicable product warranty, warranty coverage does not include labor, installation charges, towing, rental vehicles, storage fees, or other expenses associated with installing or removing a part.
Used & Rebuilt Parts
Because used and rebuilt parts can have different warranty terms, coverage may vary by individual product. Please check the product listing or contact us for warranty information before purchase.
Warranty Resolution
If a warranty claim is approved, the available resolution will depend on the applicable product or manufacturer warranty terms. This may include a refund, repair, or other approved resolution.
Contact Us
For warranty questions or to submit a warranty claim, contact:
Hegwood Auto Parts
1123 Hooker Rd
Chattanooga, TN 37407-3248
United States
Phone: +1 (423) 867-4076
Email: info@hegwoodautoparts.com