Returns & Refunds Policy
At Hegwood Auto Parts, we want customers to receive the correct parts in good condition. If you need to return an item or request a refund, please contact us before returning the product.
Return Requests
Customers must contact Hegwood Auto Parts before returning an item. Please provide your order number, product details, and reason for the return.
Returns must generally be requested within 30 days of delivery. Return eligibility may depend on the condition of the item, product type, and reason for the return.
Return Method
Approved returns are handled in person at Hegwood Auto Parts in Chattanooga, Tennessee.
Customers must contact us before returning an item so we can confirm eligibility and provide return instructions.
Incorrect or Wrong Parts
If you receive a part that does not match your order, contact Hegwood Auto Parts promptly. We will review the order and provide instructions for the return.
Damaged Items
Please inspect your order when it arrives. If an item is damaged, contact us promptly and provide photographs of the packaging and damaged part so we can review the issue.
Defective Parts
If a part appears to be defective, contact us with your order information and details of the problem. We may request photographs, diagnostic information, or other documentation to evaluate the issue.
Condition of Returned Parts
Returned products must be in the condition required for the applicable return.
Items that have been installed, modified, damaged through misuse, disassembled, or otherwise altered may not qualify for a refund.
Return Shipping
Because approved returns are handled in person, Hegwood Auto Parts does not provide or require a standard mailed return process.
Refunds
Once an approved return has been received and inspected, Hegwood Auto Parts will determine whether the item qualifies for a refund.
Approved refunds are generally processed within 5 business days after the returned item has been received and inspected.
Refunds are generally issued to the original payment method. The time required for the refund to appear in the customer’s account may depend on the customer’s payment provider or financial institution.
Restocking Fees
Hegwood Auto Parts does not charge a standard restocking fee for approved returns.
Certain products may have product-specific return restrictions, which will be communicated where applicable.
Non-Returnable Items
Certain products may not be eligible for return because of their condition, installation, modification, special-order status, or other product-specific restrictions.
Any applicable restrictions will be communicated before or at the time of purchase where possible.
Automotive Installation
We recommend having automotive parts installed by a qualified technician.
Hegwood Auto Parts is not responsible for labor, installation costs, towing, rental vehicles, or other expenses resulting from the installation of a purchased part.
Contact Us
Hegwood Auto Parts
1123 Hooker Rd
Chattanooga, TN 37407-3248
United States
Phone: +1 (423) 867-4076
Email: info@hegwoodautoparts.com